Shipping policy

Delivery, Shipping and Warranty Policy

When you order items online, you confirm you agree to our Delivery, Shipping and Warranty Policy.

Delivery and Shipping Policy

Wholesale-Plus shall determine how we will ship our items to you. Where possible, we ship items with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the courier’s depot. The parcel will only be permitted to be left at a safe place at a residence and not in any place the courier deems unsafe to be theft. If a customer does not prefer to have the authority to leave, the customer must advise Factory Buys before ordering and may incur a re-delivery fee.

Estimated Delivery Times

We are unable to guarantee a delivery on any specific dates or times as our delivery partners cannot guarantee this either.

Timeframes are estimates only. For further details, please see the information regarding our couriers below.

Kindly allow for a minimum of 10 days for your delivery across all States.

Approximate delivery timeframes are:

VIC	5 - 10 Working Days
NSW, SA, ACT	6 - 15 Working Days
QLD	6 - 15 Working Days
WA, NT, TAS	10 - 19 Working Days

Delivery of bulky items such as mattresses, bed frames, some larger furniture, electronics, etc., may further delay these times by 1-4 business days.

Commencement of Shipping and Tracking

Delivery time starts once your payment has been cleared and the item has been dispatched from our warehouse. This usually takes 1-2 working days from receipt of cleared payment.

We will send you order tracking details from one of our couriers. Please allow up to 48 hours from the time we notify you for the courier's online tracking information to be updated.

Factory Buys will not lodge investigations into the status of deliveries until the estimated delivery date has lapsed.

Please note, some items are shipped in multiple boxes, these may not all arrive on the same day depending on how the local courier dispatches boxes to certain addresses and postcodes.

Our Couriers

The couriers and delivery services we use may change from time to time. The time frames are estimates only, and our process for selecting a courier for your order is indicative only.

Some details as to our couriers follow below, however, we recommend you contact the courier to discuss or visit their website to review their terms and conditions. These may also change from time to time without our notice to us.

Australia Post

Items that weigh 22 kg or less will typically be dispatched with eParcel, Australia Post’s Internet-enabled freight system. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

Aramex Australia

Parcels that weigh over 22 kg may be dispatched with Amarex. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items are delivered safely to your door.

You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex's website.

A non-PO Box address is required for Aramex's delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track an item that is dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.

Allied Express

Parcels that weigh over 22 kg may be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or call 131521 for more queries.

Hunter Express

Parcels that weigh over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label and you will be able to track your items through the Hunter Express website.

A non-PO Box address is required for Hunter Express’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, the item may be returned to the depot. Our customer service team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can track the parcel anytime at https://www.hunterexpress.com.au/home

Toll Group

Parcels with weigh less than 30kg may be dispatched with Toll. The Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services. Each parcel will carry a barcoded address label and you will be able to track your items through the Toll website.

A non-PO Box address is required for Toll delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit the Toll website to arrange a re-delivery. With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

TNT

Parcels sent from our Brisbane operation will generally be despatched with TNT. TNT is one of the world’s largest and most trusted transport logistics companies. TNT operates Australia-wide.

Each parcel will carry a barcoded address label and you will be able to track your items through the TNT website. TNT will contact you prior to delivery via SMS or phone number.

TNT requires a consignment note number to track items at http://www.tnt.com/express/en_au/site/home.html or call 131150 for more queries.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. Fees and charges will apply for a customer who fails to pick up a parcel in an acceptable time frame.

Inaccurate Address

If there are any address discrepancies with your order the item is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any items that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by a courier supplier, a notification will be left in the mailbox for you to pick up your parcel at your local Post Office or local collection point. A re-delivery cost will occur if you are not home at the arranged time and some couriers do not re-deliver after missed attempts (Example - Australia Post). If you miss delivery attempts by some couriers, you are responsible for arranging pick up at the local collection point without cost to Wholesale-Plus.

During the Coronavirus pandemic, couriers have adopted a contactless delivery model. Which, in some cases, will mean that the courier will leave the items in a safe place.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be re-sent.

The expected time of delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.